Fadia N, Rachmat B, Indrawati T. Analysis of the Influence of Service quality on Customer Satisfaction and Loyalty at Bank BCA in Surabaya. tekmapro [Internet]. 2025Aug.5 [cited 2025Aug.11];20(2). Available from: https://tekmapro.upnjatim.ac.id/index.php/tekmapro/article/view/889