FADIA, N.; RACHMAT, B.; INDRAWATI, T. Analysis of the Influence of Service quality on Customer Satisfaction and Loyalty at Bank BCA in Surabaya. Tekmapro, [S. l.], v. 20, n. 2, 2025. Disponível em: https://tekmapro.upnjatim.ac.id/index.php/tekmapro/article/view/889. Acesso em: 11 aug. 2025.