AYUNING TIAS; YUDI SUKMONO; SUWARDI GUNAWAN. ANALISIS KUALITAS PELAYANAN PADA RITEL MODERN DENGAN PENDEKATAN RETAIL SERVICE QUALITY SCALE (RSQS) DIKOMBINASIKAN DENGAN CUSTOMER SATISFACTION INDEX (CSI)”. Tekmapro, [S. l.], v. 17, n. 2, p. 61–72, 2023. DOI: 10.33005/tekmapro.v17i2.315. Disponível em: https://tekmapro.upnjatim.ac.id/index.php/tekmapro/article/view/316. Acesso em: 4 dec. 2024.